I will explain briefly and clearly how the orders are made!
Before ordering, be careful and also read the shipping guide!
Red label estimated release date. Order REFUNDABLE within 7 days.
Pre-order with 20% non-refundable deposit after 7 days.
Everything is written in the description of each product!
GREEN label available in warehouse in EUROPE 1-4 weeks based on shipping choice. Order NOT REFUNDABLE once shipped.
Everything is written in the description of each product!
GREEN label available IN OUR WAREHOUSE IN ITALY shipped within 24H. Refundable within 7 days of purchase, return costs to be paid by the buyer.
Everything is written in the description of each product!
ORANGE label this product is requested from the supplier and you have to wait for confirmation of receipt , because there are few pieces.
It must still be paid in full or with a deposit , in case the product is not confirmed, you will be refunded !
RETURNS AND REFUNDS
RETURNS AND REFUNDS
Let's remember that we are a small company, not Amazon, and fortunately most of our customers understand that! That said, we want to explain what happens when you place an order or pre-order with us:
- The deposit , regardless of the percentage paid, will not be refunded in the event of cancellation of the order.
We keep the deposit as a deposit, because we also have to pay for the product in full and keep it in stock. Also, if the pre-order is delayed, we ask for your understanding: unfortunately it is not up to us and it will not be possible to cancel the order for this reason. - If you receive an order: We recommend that you take a video of yourself opening the package. If the product is broken or damaged, you will return it at our expense and we will refund or replace it. If you change your mind, you can return it in perfect condition within 7 days, but you will be responsible for shipping costs.
- Products available in Europe: Please note that they are non-refundable prior to arrival, as stated in our policy.
FREQUENT QUESTIONS
As we write on all our pre-orders, the dates are hypothetical, so the manufacturer could move them forward or anticipate them, there is no way to know for sure when a product will arrive, the dates are usually respected frequently.
Most of the time yes, it depends on the type of shipping you choose, the €7.99 one makes sure that your order is placed in a larger order and will "arrive", so if you are not in a hurry for a statue, I recommend a hot toy and more! However, if you are in a hurry, the €14.99 one gives you priority and your item will be shipped directly from Germany, will arrive to us (quality control) and will be sent back immediately with SDA! We do not take responsibility for delays caused by the supplier or courier! Usually in 20 working days (or less) you could receive it.
It may happen that while waiting for an action figure you see things on our site that interest you, in this specific case we have two ways to go, contact us and we will provide you with a voucher for free shipping (so we insert it with the other product ), or contact us on Whatsapp , tell us your order number, pay for the product directly via Paypal, Satispay or bank transfer without going through the site check-out and we do the rest!
Products arriving from Europe cannot be refunded , or rather, they must be paid for then they are shipped to you and once they arrive, if you want to return the shipments you will be responsible for it and the item once returned to us (closed and in perfect condition) will be refunded.
You cannot ask for a refund for long waiting times (which do not depend on us), once you purchase you know what you are doing and many times unjustified refunds damage us sellers!
For orders AVAILABLE IN 24H you have 7 days to cancel the order if it has not yet been shipped and you will be refunded, if the product has been shipped, you will have to send it back to us in perfect condition at your expense.
For pre-orders you have 7 days to cancel the 20% confirmation deposit, after 7 days the deposit will be retained for compensation purposes.
Once the order is sent, you will receive a notification via email and the courier tracking number.
If you want to know in advance what stage it is at, you can contact us on Whatsapp, by email or via social media, always giving us your order number . There is also chat on the site and we will reply as soon as possible :)
Of course, the tracking number will be sent as soon as the package is shipped!